Shoulda Woulda Coulda

Posted on March 21, 2010 by Cam

I’ve been in the retail business a long time. I’m certain that our customer service record is excellent (far above average in our retail field). But no matter how good your service is there are just some people you can’t make happy. Consider this customer email:

________________________________________________________________

We are not very happy campers. It’s Friday, 15 minutes to 5pm and the Post Office still has not delivered this package.

We have been tracking this package and it sat in Coppell Texas for 2 days.

I would think with a blade this expensive, of a limited edition run, your company would provide “free shipping” that was substantially better than the U.S Post Office.

Now we face the weekend wondering where this order is at, did it get stolen in the process, or ruined, and what about the credit put on a card where no delivery has been made to the product ordered.

W. Ferree is an 87 year old veteran who’s been put through the ringer trying to patiently wait for this order to come.

It will be a very long, long time before we ever order again. It’s just not worth being treated this way.

Ruth/Wayne. F.

Eastern State

________________________________________________________________

Here are some facts for you to consider:

1. We processed and shipped this customer’s order the same day she placed it.

2. She selected (and got) 100% free 4-5 day shipping.

3. She had the option of purchasing USPS Express mail or FedEx shipping.

4. Every company on earth charges the customer’s credit card once an order ships.

5. Copell Texas is the location of a USPS mail sorting facility.

5. Her order was delivered about 15 mins after she wrote this email (it was signed for by her).

Here are some questions we had:

1. Why did she write us on Friday before her mail came when the tracking showed the package was “out for delivery?”

2. What would “substantially better” free shipping have been? USPS has been extremely reliable for us. She had other options she could have purchased.

3. Why would a customer think their package was “stolen” or “ruined” even though the tracking shows it’s in transit?

4. How does telling us the intended recipient is an 87 year old Veteran make any difference?

5. The recipient has been “put through the ringer?” Have these people never ordered anything online before?

6. “Not worth being treated this way?” Does she mean “great” or “excellent?” We just didn’t get it. Or maybe they didn’t get it…

Here is our email reply:

________________________________________________________________

Hi Ruth,

I have reviewed your situation and I think you are absolutely correct! The person responsible for packing and shipping your order has been terminated. They packed it and shipped it the same day we got it, but this is simply unacceptable. And I completely agree with you about shipping- if we are going to provide free same day shipping to our customers then it should at least meet their expectations in terms of reliability and speed. Our decision to ship through USPS has obviously caused you both a great deal of unneeded stress. I have called our postal representative and I gave them a piece of my mind! I let them know that it’s unacceptable to have a package sit in Texas for two days. I asked that the plant supervisor there be dismissed.

I would not be a happy camper either. The tracking shows that it will be delivered soon, but you’re right- it could have been stolen, damaged, or worse. My fear is that the postal employee on your route has the intent to deliver the item to the wrong address. Even though the item is enroute I think the best course of action is to speculate about what might happen. In fact, I will put a trace on the package. No one should be put through an emotional wringer like this- especially not am 87 year old Veteran. It’s only been five days, but you’ve been more than patient and I can respect your position.

In regard to the credit card charge. Though every company in the world charges a card once an item has shipped I am on the same page as you. We should have invested the time to track your package (as we should for all customers) and charge you only once it has been delivered. I will send a note to our management department to see if we can implement this initiative. I think it could decrease the stress that most of our customers must be feeling (knowing that have been charged, but that their package could be lost somewhere while it travels to them).

I would not order from us again. The way you have been treated defies description. Free same day shipping that does not meet your expectations is awful and you have my deepest apologies. As I said- the personal responsible has been fired. I showed them your email. They saw how you have suffered all week. They said if they had known the package was going to a Veteran with emotional problems then they would have tried to get it out before you ordered and would have used FedEx or UPS- anything besides our terrible postal system. Hopefully this will never happen to another customer. You should not have been treated this way- you are right. I am very sorry.

-Cam

PS. I just checked the status and it looks like the item was delivered and that you signed for it. I can only assume that you have not gotten it. Everything else has gone so horribly wrong that I’m sure someone else has it and has forged your name. Please let me know!

________________________________________________________________

Okay, we didn’t really send that email. But I sometimes I wish that we could send this stuff.

Here’s what we really sent:

________________________________________________________________

Hi Ruth,

I just checked the tracking info. It appears that the item arrived there around 4:50pm.

The order was shipped the same day it was placed, and arrived in 5 days. I don’t think that’s unreasonable, but I do feel bad that it didn’t meet your expectations. We have found USPS to be reliable and affordable.

Hopefully Wayne enjoys the knife and finds that it was worth the wait. We are very grateful to our Veterans and the service they have provided to our country.

I regret that you feel that you have been treated badly. We try to provide good service.

-Cam

www.bladehq.com

________________________________________________________________

There you have it. Proof that our customer service is superior until the bitter end. Did she reply? Nope. Sometimes people just want to be unahppy. Hopefully she can find something wrong with the knife so she gets a chance to complain again!

The Neverending Story

Posted on July 18, 2009 by Cam

We finally finished moving into our new building and we’re in the process of settling in. I think this move will be a great opportunity for us to grow and I feel like we got a killer deal (owing to the poor economic climate). The move has been very draining, but I think for the most part people have come to be in favor of it. Here’s a quick tour:

Below is part of our storefront. What you see below completely filled our old store from wall to wall.

The current storefront is about three times larger and we have a lot of extra space. It’s a great, but it looks bad… next year we’ll finish it off with counters and more shelving.

This is our warehouse operation. The new warehouse is about five times biggest than the old one which gives plenty of working space and tons of room for new products (most of the warehouse is still empty at this point- I didn’t post a picture of the empty space though).

Our tool area and photo studio areas. Having a dedicated room for pictures is awesome.

This is the office that I share with Fran. I’ve got a picture below of the old office we used to share. It was 8′ x 7′ and we were both crammed in there. I don’t know how we did it. This one is 16′ x 12′ and there’s plenty of room for two (and even a couch… which I desperately want to try sleeping on).

This is Jim’s office. He favors the more executive approach- looks good! And then Jim’s beloved data closet- It’s all he’s ever really wanted.

We got ourselves a conference room with a pompous table and some executive looking chairs (really comfortable chairs though). Our new break room has a sink and a full sized fridge (it has changed my life). We still have the Street Fighter arcade and SNES too. But….

The Ping Pong table has really taken over as the popular break time option. The upstairs lounge has a few couches that spectators can watch from too. I commandeered a little corner space in the warehouse which I plan to make into a garage of sorts (for cleaning, light maintenance, etc).

Below are some pictures of the move. Moving is always emotional for me. Our old store served us well, ultimately it just wasn’t meeting our needs.

It felt really strange to see the store empty again.

This was our old office (remember, Fran was in there too). 7′ x 8′ people! The back wall in the pictures is the 7′ wall. Initially this room had an 8′ ceiling, but we had it raised up to 9′. It really makes us appreciate what we’ve got now.

Despite my agonizingly busy schedule we went up to Idaho for my sister’s wedding. The ceremony was held at a beautiful converted church. Erin Hughes and Doug Atwood were married on June 23, 2009. We couldn’t be happier for them! They currently reside in Idaho. Check out their wedding website HERE!

My busy schedule caused some casualties though. Fran got a Costco Gazebo for our yard at the end of May. It’s still sitting in our yard like you see it below. I’m going to try and get it built for our Anniversary though (end of July). Fran has been busy growing roses and I think they are gorgeous (one time I sprouted a mustard seed which died shortly thereafter- that is the extent of my gardening ability).

I did steal some time to work on another car project that’s been haunting me for several months. I recently got a new car (a newer Corvette) and, aside from the usual tune tweaking, one of my first projects was to put in a new Stereo. I put the head unit and mid speakers from my old car into my new car but I couldn’t move my subwoofers because of car design differences. Justin was on the job- he built my sub box and amp rack and I did the carpet and installation.

I relocated my trunk lights to the center (previously they were on the corners where the sub and amps now go). I think I like them better there.

Instead of two 8″ JL Audio W3 subs I went with one 10″ JL Audio W6 (it’s a beast). I’m running matched Kenwood Excelon amps. Since I only have a single sub this time we tried to balance the visual presentation by putting the amps in the other corner. Overall I think it turned out great.

There’s a ton of other things that happened too, but Fran’s got them covered on Facebook (she posts albums for each month). Some highlights: Fran’s birthday, Gabriel’s Birthday, Father’s Day, Stadium of Fire, and lots more.

My Other Blog

Posted on May 4, 2009 by Cam

Actually the title is misleading- I think I have five other blogs. But that’s waaayy to many to keep track of. I update this one and then then the one for work. Well, I guess actually I update three for work. But the other one I’m talking about is our 2009 store progress. I’ll provide updates here periodically, but the new store has it’s own page on our website so I won’t post pictures here. Anyway, check it out! They should finish up all the framing this week. My excitement is balanced only by the fact that somehow all of our stuff has to end up in the new building.

Where Does the Lime Go?

Posted on April 11, 2009 by Cam

As always I feel compelled to apologize for my haphazard posting schedule. Who am I apologizing to? Probably myself. It’s been a busy couple of months that’s left me feeling more tired than usual. I’m glad spring is here- hopefully the nice weather won’t be far behind.

Fran recently got back from Reunion Island, where she grew up. She spent about two weeks there visiting her family. She has two sisters who live here in Utah, but her parents and two brothers still live on Reunion. Fran was able to go to the beach, hike, visit with her childhood friend and extended family. She took our kids with here (a bold maneuver considering the trip involves over 20 hours of flying- each way) so I got to kick it by myself for a while. Sadly I’m not as cut out for bachelor life as I had hoped. It’s so nice to have her back. Oh… and the kids too I suppose.

Above is the house where she grew up. It’s in a pretty isolated spot on top of a hill. The view is incredible; That’s based on pictures I’ve seen. I’ve never actually been to Reunion. It’s on my list, but the thought of flying there hurts me. I might be able to do it in first class, but the guilt of knowing my family is crammed in coach would eat at me. A little. Plus Reunion has some bad mosquitoes and I’ve had my share of them for now (I’ve got a post on here about being eaten alive at Utah Lake). One day for sure but I’m not ready yet.

And an exciting announcement: We’ve got a new store! This is actually the same building we were planning on moving to last year, but construction delays pushed it back until now. In some ways it will be sad to say goodbye to our old shop– it served us well. Progress is an emotional mercenary.

The outside (shell) is finished and they should start work on the interior later this month. If we can keep everything on schedule we should be in sometime in July or August! We’re trying to plan a bit for the future so we’re getting over three times the space we had before (over 7500 square feet in the new building). The buildout will be two stories: a storefront and a warehouse on the first floor, and offices on the second floor. This should give us plenty of flex ability no matter what opportunities come along.

March was chalk full of birthdays (I turned 31 on the 22nd), but the highlight was probably Jim’s party (he turned 30). Cindy rented out a room at Noah’s and threw an awesome surprise party (check it out on Cindy’s blog). Pictured above from left to right: Tom, Andrew, Rachel, Cam, & Jim.

The one thing I was able to do while I was a bachelor was start my new car stereo! I’m not an audiophile or anything like that, but I do like to turn my music up pretty loud while I drive. My friend Justin suggested that we add some sub-woofers and a couple of amps. He made some custom speaker boxes for the trunk area of my car (it’s hard to tell from the picture, but the boxes are sunk about 9 inches into the trunk bed). We put two 8″ subs in each box and we’ve got two 250watt amps (one for the subs and one for the mids). All we have left is the wiring (which will be the hard part) and I’ll be ready to blast out my ear drums.

I got to see “Fast & Furious” on opening night last week (thanks Fran!). Anyone who knows me can tell you I’m a fan of the series (and a little nutty about tricked out cars). I hosted a Fast & Furious party the Tuesday before the movie came out. I had hoped to make it through the first and third movie (I don’t care too much for the second), but there was so much action in the first that everyone had adrenaline overload and bailed. I felt like “Fast & Furious” was a nice addition to the franchise- it filled in some gaps in the movie arc and provided a few unexpected twists and turns. Definitely worth a watch.

And I have finally made the jump to Blu-Ray (we actually watched “The Fast & The Furious” on Blu-Ray). I’m thrilled with the picture quality- it’s really a night and day difference between the DVD and Blu-Ray resolutions. My projector is 720p/1080i so I’m not getting the full benefit of the Blu-Ray picture quality, but even so… wow. The sound has been problematic. I’m having a sync issue that I haven’t had time to resolve (a sound lag problem) and the mids (voices in particular) are very difficult to hear. I’m not sure if this is a problem with the Samsung Blu-Ray player I have or the Onkyo receiver I’m using (or both in conjunction). I’ll post my progress.

And that’s about it for now. Long live Power Lime!

Where Does the Time Go?

Posted on January 4, 2009 by Cam

Wow. January 2009. I completely missed November and December of 2008. I have my reasons though. In November I was busy combating a “failing economy”. In December we were so inundated with business that I could barley breathe and I spent a lot of time wondering why I was so worried in November.

The BladeHQ 2008 Report: Our 2008 December sales were up 40% over 2007 and overall sales for 2008 were up 32% over 2007. The amount per order dropped a bit but our order volume surged and the post Christmas sales have been promising. While the preliminary data has been encouraging I don’t feel like we’re out of the woods by any means. I’ll be curious to see how January pans out for us. I’m cautiously optimistic.

The Hughes Family 2008 Report: We made it through 2008 and all of us are still alive. Quite an accomplishment, really. December is always hard on Fran becuase I’m at work so much and this year has been particularly difficult becuase of sickness (everyone over here has been sick at some point in December). The kids are doing good. Gabe (18 months) walks now and says a few words. Claire (3) is still a little fire ball and full of mischief. She’ll start going to preschool next year. Mike (5) begins kindergarten this year and he’s very excited. He seems well adjusted with a hint of crazy. For more on the Hughes family check our Fran’s blog (click here).

The Cam Report: December has not been kind health-wise. I think I’ve gotten everything a guy can get. Bronchitis usually hits in mid December (it recurs each year). This year the flu hit on top of that, coupled with what I believe to be Salmonella poisoning. At some point during the “recovery” I acquired the common cold, strep throat and an ear infection (all of which I am still dealing with). I can’t recall every being sick for this long- it will be 3 weeks tomorrow. I may just have to go see a doctor. Not a really a fan. If only Dave was finished with Medical school… he could hook with up with some meds!

Nothing too noteworthy happened in November. Well, to be fair I’m sure there were a few things of interest but I was too consumed with the failing economy to notice. December was so incredibly busy I’m glad that it’s over. My New Year’s Resolution is to work less and enjoy life a little more (shouldn’t be hard since there was virtually zero enjoyment in December). Christmas day was alright, except for the fact that I was miserably sick. Santa brought some fun stuff though!

We got Mike Leapster 2 video game system. I wanted to get him a GameBoy Advance, but Fran was adamant that Mike learn something while he played video games. The Leapster 2 is a nicely built system, and the games seem like a lot of fun. I’m impressed by the thought Leap Frog put into the design. The only drawback the I saw was the low quality screen- I would have been willing to pay a little more to get crisper resolution and a faster refresh rate, especially given how vivid and colorful the graphics in the games are.

Back in September we Gave Claire a Kidcraft dollhouse. The thing is huge (so huge it’s subsequently been discontinued and a new smaller version is available). It’s designed for 12″ dolls and has three floors and 10 rooms where the dolls can live. We cleverly kept the furniture that came with the dollhouse stashed until Christmas and are dishing it out in small doses. We also got her some new dolls and she’s nearly ready to play with everything correctly.

Gabe is only 18 months so he got some Duplo sized Megablocks and a few books. He seemed happy. Besides, Grampa and Grandma spoiled the little guy silly! Our kids are very lucky to have such generous grandparents.

I tried to get Fran an iphone, but she’s (wisely) decided to wait until July. For our wedding anniversary we’ll get iphones together (July is when my current contract with Sprint expires). Looking forward to that. Maybe they’ll release a new model and the wait will be worth it. Maybe. Fran also got an all expense paid trip to Reunion Island! Lucky girl.

Fran gave me CSI season 8 (just about finished- one perk to being stuck in bed) and Santa brought me a new Yamaha Keyboard. Maybe it’s tacky to post the Christmas haul on here, but come on- everyone wants to know what everyone else got. Don’t pretend you don’t!

The new keyboard is the Yamaha Motif XS8 workstation. Yamaha makes the XS in an 88, 76 or 61 key configuration. Anyone who has any serious interest in a workstation like this should get the 88 key version- no regrets. Plus the 88 key version features weighted keys for a feel that more closely resembles a real piano. I’ve had numerous Yamaha Keyboards over the years. Below you can see my keyboard evolution. The first is the Yamaha P120S which is exceptional. I actually wrote a review for it (you’ll have to search a bit). Next I had the Yamaha Motif ES. I never really clicked with the ES. I found the sequencer nearly impossible to use and the manual appeared to have been written by super intelligent extraterrestrials with no regard for the limitations of the human mind. Now I have the Yamaha Motif XS and I’m thrilled. Yamaha added a much larger color screen which makes navigation, editing and everything else much easier. The sequencer is very simple to use and the manual seems much more straightforward. This is the keyboard/workstation that I’ve been waiting for. Yippe! Now if only I could play the piano…

And in other news I have finally found watch love. I’ve spent a long time looking for a watch that has the functionality I want, suits my style, and is wearable in a practical way- enter the Tissot T-Touch Expert. I actually owned the prior version (just the standard T-touch) but I made the mistake of getting the polished casing. That, coupled with the fact that the watch was a little small, made it a bad choice. The Expert has a much larger case and it suits me better (I’m a big guy and I like a big watch). Plus the casing is brushed titanium which is light enough to not bother me and ha sa nice low key look. The dial is carbon fiber which I like. And the Expert has a backlight, which is an added bonus. All in all a great watch and one I can recommend to anyone. If Tissot comes out with a solar version is may very well be the perfect watch.

For some reason (ha ha) Mike became obsessed with the idea of having a watch too. We found a reasonably good model for him at Walmart. Watch technology has come a long way- when I was a kid I saved up for a watch just like his and it cost me nearly $50 (and that was in 1987!). For $10 we found a water resistant digital watch with a backlight, chronograph, date/day display, alarm and a nylon strap with Velcro. Teaching Mike to read time has been tricky, but I think he’ll get it soon. Ah, the joys of mini me.

Well, that’s about it for now. I’m glad to have 2008 over and done with. Looking back it was a challenging year in many ways and I’m looking forward to being a little wiser and little more careful in 2009. No regrets this year- that’s my goal. I know it’s impossible, but it will be a good guiding light on my quest to better myself and contribute meaningfully to my family. Hopefully I’ll have more time to blog this year. Cam on Commerce needs some love!

October 2008

Posted on November 2, 2008 by Cam

I had an awesome summer and I’m sad that the nice weather is about gone. It won’t be long until I’m hauling snow, mud and sand into my garage every time I come home…. I hate that. Even though October was chilly it was still a fun month. Speaking of October- this makes one year that I’ve been blogging!

We took one last trip up to the Alpine Loop this past weekend. We have a spot up there that we really enjoy and have spent many lazy afternoons relaxing there. The fall colors were gorgeous and I sat near the river while the kids threw rocks. Nothing brings a smile to your face like one of your kids shouting “Watch me, Dad!” Claire found several rocks she liked and really wanted to take them home.

Each October we go to Corn Belly’s (a corn maze in Lehi by Thanksgiving Point). The corn maze was a little disappointing this year (not high enough) but we entertained ourselves by throwing corn at each other. There’s a good deal to do there besides the maze: hay ride, slides, giant trampoline-esque bubble, pedal cars, haunted monster, shows and a handful of other attractions. Definitely worth a visit each year.

One of the reasons I love summer is the car scene. Nearly ever Friday I venture out, meet up with the crew and we drive around town and periodically park and talk about cars. Some nights it’s straight out of the Fast and the Furious. I’m not sure why we do it, but it seems important. During winter it’s too cold for car driving and we use the downtime for modding.

That little beauty on the left (below) is a gear box that I just put in this past week. My car originally had 2.56 gears for high top end speed (200+ mph). Since it’s not really practical to go that fast I’m sacrificing some of the top end for low end acceleration. The new gears (3.15’s) make a huge difference- I reach 3000RPMs in almost no time which means my turbos spool faster and coupled with the gearing difference my car is way quicker all around. I’m thrilled.

And on the right is a methanol injection kit. Methanol is one of the simplest types of alcohol and you can increase your engine’s power by spraying a bit in with the fuel and air. The methanol injection is something you only use once in awhile when you need a little extra boost. I’m hoping to get that installed sometime this winter. Should be a blast (ha ha!). Maybe a new stereo too… we’ll see how much time there is.

I’m constantly reorganizing things at work. With limited room it’s important to figure out what the best use of space is. For awhile I thought there should be shelves everywhere. As you can see (below, left) it was cramped and unpleasant (“bad chi” as my wife says). It’s been slow, but the evolution of our store is going pretty well. The shelves have been moved into the warehouse (we made our current shelves higher which is more efficient) and we’ve created a little break room. Seems to make every one happy. We put in some book cases (everyone gets their own shelf), an arcade (Super Street Fighter II- mentioned in another post), a couch, an SNES and some cozy decorations. They say if you make work a place where people enjoy being then everyone is happier and more productive. So far so good!

And on the subject of work, how about that economy folks? Let’s give it a big hand. I’m not talking about clapping- I’m talking about spending. If we act like there’s no recession everything will just go away. Okay, it’s not that simple, but it would help. To be honest the economy has me a little worried- so far we’ve been mostly unaffected and I think we’ll be fine though the end of the year, but next year… next year scares me.

I don’t want to brag, but when I was a kid I built some awesome forts. I’m mean forts you could live in. My forts had separate rooms, vaulted ceilings, hidden passages, and they took hours to build. The other day I realized we had a ton of couch cushions and so I went to work and build this little beauty below. Even though it only had two rooms it did have vaulted ceilings. I think it lasted about an hour. We did another one the next day, pulling the cushions off the couches in the theatre and I got 4 rooms and we went with a coffered type of ceiling (it was pretty cool). Almost lasted over night. I’m sure there are many more forts in our future!

The Sabins hosted yet another awesome Halloween party. The decorations get better and better each year (I think Rachel said something about them not being up to par becuase of her ankle- such a bizarre girl). I went as Utah Jones (like Indiana Jones, but but not quite as adventurous or buff). Fran went as a Hindu woman (I picked her up in India while returning some stolen artifacts to a village), Mike was Iron Man, Claire was Spider Girl and Gabe was a lion.

And then there was Halloween night. Fran took the kids out trick or treating and I stayed home to man the fort. It seems like Halloween gets less and less special every year. I’m not sure if that’s becuase I’m growing up or becuase something is really changing. I opened the door and discovered two Suburbans in front of our house with tons of kids streaming out. Coupled with the giant neighbor hood hordes there ended up being about 30 people in a giant line. It didn’t feel fun to me. After about 20 minutes our candy was gone so I killed the porch lights. They kept coming (isn’t there a rule?). I had to kill all our decorations before the madness stopped (really too bad because Fran did a great job this year). Anyhoo- my kids came back and they had made bank. They gorged themselves on treats until bedtime. Gabe didn’t go out this year so he waddled around harvesting samples from his brother and sister- he literally stuffed as much in his mouth as it woudl hold. Well… I guess they all did.

Andrew noticed this price discrepancy when we were at Walmart (picture quality= camera phone). You can get 4 cars for $10. Or if you’re a savvy shopper you can get 5 cars for $10 if you buy them separately. Same cars- I checked. This reminds me of what I used to work at Great Harvest. The owner created a combo meal (1 smoothie, a soup and piece of bread) and I pointed out that if a customer bought the combo it would cost more than buying the items separately. Anyway- I was shocked at how many people got the combo. Suckers

I feel like I should say something profound- you know, have some kind of closing statement. Doing one blog post for a whole month feels really weird to me. Ah well, I got nothing. Rock on.

Another Thought

Posted on October 12, 2008 by Cam

Though American consumers face economic uncertainty and precarious income and spending environments we must persevere and remain optimistic. As fear builds the natural tendency is to panic, remove money from stock markets, cease spending and shore up our resources against the dangers of a plunging Dow. The solution is not accomplished through evacuation and retreat. We must exercise our duty as American consumers and buy knives both to stimulate the economy and to ensure that if the moment arrives when we must defend our families, property and land, we will be ready.

Cam Hughes

Almost Done with the Freaking Store!

Posted on July 9, 2008 by Cam

After four months of steady work we’ve got the shelves, counters, lightning and tweaking done for most of the store. It’s quite an upgrade from our first storefront (you can a more detailed version of our remodeling progression and new storefront over on BladeHQ). There’s plenty of room for customers now and with the counters lining the store our inventory doesn’t get ransacked.

Speaking of counters- I know it may be hard to tell from the pictures, but our counter fronts and tops are glass to glass. This is a big deal for us, actually. When we went looking for displays one thing we noticed was that there was always a bar of some kind on the front blocking the view. With glass on glass the customer has complete visibility (these cabinets were custom made). We also lit the cabinets from the side so the view would not be blocked. The lightning was a big project, but Ikea came through for us).

We still need to get the watch section of the store finished up (I mean real watches- check out our new online watch store), hang up our signs, LCD TVs, and get the entrance area polished a bit. We’re pretty excited about everything. Let the customers come!

CamHughes.com

Too cool for a catchy tagline! ™

Tag Archives: bladehq

Shoulda Woulda Coulda

The Neverending Story

My Other Blog

Where Does the Lime Go?

Where Does the Time Go?

October 2008

Another Thought

Almost Done with the Freaking Store!